There will be no cancellations, exchanges or refunds unless the product is defected.
If the item is damaged during delivery, customer needs to inform us ASAP by call or email (firstname.lastname@example.org) and has a maximum of 3 working days from delivery to request a replacement, after which no return can be processed.
The customer will be required to email photo proof of damage and has 10 working days from date of delivery to fulfill the return ensuring the art is repacked in its original packaging and condition.
Also you can use following form to submit replacement request.
If these terms are not fulfilled, the buyer will be responsible for any loss in value.
The item will only be exchanged with a replacement of the exact product, unless it is out of stock, or customer may exchange with other similar item of same value, if he/she cannot choose any item then we will issue a “STORE CREDIT NOTE” which can be redeem within three months .
MENTE Art Gallery will be responsible for return package costs and will get in touch to organize collection.